FAQs

What materials do you use to make your jewelry?
We use high-quality materials such as sterling silver, 10k gold, stainless steel, and hypoallergenic Titanium. Some of our designs also feature gemstones, pearls, and crystals, sourced with care for both beauty and durability.

How do I care for my jewelry?
To keep your jewelry looking its best, we recommend:

• Avoiding exposure to harsh chemicals, perfumes, and lotions.
• Removing jewelry before swimming or showering.
• Storing your jewelry in a dry, cool place, preferably in a jewelry box or pouch to avoid scratches.

Where are you Located?

Currently, we operate online only, but we do participate in local craft fairs and pop-up events  located in Los Angeles California and Orange. County. Follow us on social media to stay updated on where you can find us in person!
We are working to give you a better service by having our physical store in the future.

When will I receive my order?

Once the order has been paid, the processing time to prepare the order is 3-5 business days after the order is generated.

All orders are subject to confirm product availability. There may be inventory or system errors and in this case we reserve the right to cancel the order and refund the product.
Preparation and shipping times may be delayed due to high order volume or the country where are you located. 

Can I make changes in an order already placed?

Once the order is generated it is not possible to modify or change the order through the web page, in case you want to change something it is necessary to request the change by mail mendozajewelry.us@gmail.com; the request will be taken into account as long as the shipment has not been sent previously.

What is your refund policy?

If you are not in love your product or it is a sizing issue, I will make it right.

You can send returns within 7 days of receiving your products. Please send an email to mendozajewelry.us@gmail.com and we will provide de return address(must pay for shipping). We will process your return within 10 business days of receiving your product. 

No refunds, just store credit.

Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping option! You can select gift wrapping at "Accessories Collection" for a small additional fee.

Are your products eco-friendly?
We strive to be as eco-conscious as possible. Our packaging is recyclable, and we aim to source our materials responsibly. Many of our designs are made with sustainable practices in mind.